Access for Everyone is Telstra’s program designed to help people in financial hardship or vulnerable circumstances stay connected with affordable and accessible telecommunications services.
Telstra’s Access for Everyone initiative offers a range of low-cost plans, discounted concessions, payment options, free access services, and support programs so that individuals and families who are on low incomes, experiencing hardship, or facing barriers can maintain phone and internet connectivity and access essential services.
Services Include:
- Discounted concession offers on mobile plans and bill credits for eligible customers.
- Complimentary Pre-Paid credit (e.g., six-month recharge with data) for those in need.
- Support to access the Centrelink Telephone Allowance for help with phone and internet costs.
- Flexible ways to pay bills, including Centrepay deductions.
- Free national calls and Wi-Fi at Telstra payphones.
- Free calls to crisis support lines from mobiles and payphones.
- Low-cost connectivity options through Belong (Telstra’s value brand).
- Additional support services for payment assistance, domestic and family violence, disaster situations, and priority assistance needs.
The University of Adelaide Tax Clinic provides free, supervised tax advice and assistance to help individuals and small businesses understand and manage their tax obligations.
The Tax Clinic is a community-focused service where students, under the supervision of qualified tax professionals, assist eligible individuals and small businesses with a range of tax matters. It aims to improve access to tax help by offering confidential, no-cost support for people who cannot afford a tax agent or need help navigating the Australian tax system.
Services provided
- Help with preparing and lodging tax returns (current and prior years)
- Assistance responding to ATO correspondence and notices
- Advice on tax deductions, income, and general tax obligations
- Support with amending tax returns and fixing errors
- Help with tax debts, payment plans, and penalty remission requests
- Assistance with disputes and objections to ATO assessments
- Support for small businesses including BAS preparation, GST/ABN registration, and bookkeeping assistance
- Guidance on general tax compliance and ATO processes
Banks offer basic bank accounts with no account keeping fees and free monthly statements.
A basic bank account provides eligible customers with an account to receive payments and access free banking transactions. The features of a basic bank account are:
- No account keeping fees.
- Free account statements.
- No minimum deposit amounts.
- Ability to set up and cancel direct debits.
- No overdrawn fees.
- Ability to access a debit card at no extra cost.
- Free and unlimited transactions .
The Australian Financial Complaints Authority (AFCA) is a free and independent service that helps consumers and small businesses resolve complaints about financial service providers in Australia.
The Australian Financial Complaints Authority provides a fair and independent dispute resolution service for people who have problems with financial institutions such as banks, insurance companies, lenders or superannuation funds. If a complaint cannot be resolved directly with the financial provider, AFCA can review the issue and work with both parties to reach a fair outcome.
Services provided
- Free and independent dispute resolution for financial complaints
- Assistance resolving complaints with banks, lenders and credit providers
- Help with insurance claim disputes
- Complaints about financial advice, investments and financial products
- Complaints relating to superannuation funds
- Investigation and decision-making to resolve unresolved disputes
Australian Migrant Resource Centre (AMRC) supports migrants, refugees and humanitarian entrants with settlement, community, employment and wellbeing services.
AMRC helps people from migrant and refugee backgrounds build successful, independent lives in South Australia by offering settlement support, English learning, employment pathways, community engagement, family and youth programs, aged care and disability services, and tailored assistance to navigate everyday life. With culturally responsive services and multilingual staff, AMRC aims to strengthen social inclusion, economic participation and community wellbeing.
Services Provided:
- Settlement support and casework for new arrivals and refugees
- English language learning and language support programs
- Employment training and job readiness support (MRCWorks)
- Community development, engagement and cultural activities
- Family, children’s and youth programs
- Aged care and support at home services
- Disability support services through the NDIS
- Financial guidance and emergency relief support
- Volunteering opportunities and community capacity building
- Regional services across South Australia to improve access and inclusion
Australian Refugee Association (ARA) supports refugees, humanitarian entrants and migrants to settle, build independence and participate fully in Australian society.
Australian Refugee Association helps newcomers by providing practical settlement, migration, employment and community services to people from refugee and migrant backgrounds. ARA offers culturally sensitive support — including case management, visa and family reunification assistance, employment pathways and community connection programs — to empower individuals and families as they establish their lives in Australia.
Services Provided:
- Settlement support and casework to help refugees adjust to life in Australia
- Migration assistance and visa support (e.g., family, partner and humanitarian pathways)
- Employment services and pathways to work
- Youth programs and community engagement activities
- Community education, cultural awareness workshops and advocacy
- Social support, referrals and interpreter‑assisted services
- Financial guidance, housing support and referrals to specialist services
Australian Financial Security Authority (AFSA) is a government agency that helps manage bankruptcy and personal insolvency in Australia and provides information about dealing with serious debt.
The Australian Financial Security Authority supports Australians who are experiencing significant financial difficulty by providing information about bankruptcy and other debt solutions. AFSA also regulates the personal insolvency system and manages national registers related to bankruptcy and personal property securities.
Services Provided:
- Information about bankruptcy and other debt options
- Support and guidance for people facing serious financial hardship
- Administration of bankruptcy and debt agreements
- Regulation of bankruptcy trustees and debt administrators
- Access to national insolvency records and registers
- Management of the Personal Property Securities Register (PPSR)
BetStop - the National Self-Exclusion Register™ is a safe and free Australian Government initiative to block yourself from all licensed Australian online and phone gambling providers.
With one simple process, helping you take control of your gambling and reduce harm. Once registered, wagering providers must block you from placing bets, opening new accounts and sending marketing while your exclusion is active.
Supports Include:
- Registering to block access to all licensed online and phone gambling services in Australia
- Choosing how long you want to be self‑excluded (from 3 months up to a lifetime)
- Nominating up to five support people to help you through your self‑exclusion period
- Information and links to additional support tools and counselling services
- Access to 24/7 gambling support resources and helplines
- Tips on controlling finances and managing triggers linked to gambling
Centrelink is a service delivered by Services Australia on behalf of the Australian Government. It provides financial support and essential services to eligible Australians, including payments for people who are unemployed, studying, retired, living with disability, or caring for others.
Services Include:
- Centrelink payments (income support and family assistance)
- Medicare services (healthcare benefits and claims)
- Child Support services (assessments and payment management)
- Concession and health care cards
- Crisis and disaster support payments
- Rent Assistance and Family Tax Benefit
- Aged care and disability support payments
- Online services through myGov
- In-person support at service centres across Australia