The Gambling Helpline provides round the clock counselling, support and information to anyone affected by gambling, including family and friends. It can help you manage with crises, relapses, and other personal issues. Interpreters and face to face referrals can be organised when required. The service is free, confidential and non-judgmental.
Gambling Help Online gives people access to counselling and information when they are unable or reluctant to access face to face services. They provide:
- Free 24/7 chat and email counselling; and support services;
- Professional counsellors with expertise in problem gambling;
- A stepping stone for further help, including telephone and face-to-face support; and
- Extensive website content, self-help information and weblinks for additional support.
Please call 1800 858 858 or go to Gambling Help Online for support.
Good Money Stores support people to make responsible and sustainable financial decisions.
Good Money Stores are community financial support centres that offer safe, affordable and responsible financial help for people on low incomes. They provide guidance through financial capability workers and counsellors.
Supports Include
- Support from financial capability workers and counsellors to help you make responsible financial decisions
- Referrals to other services such as financial counselling, Legal Aid and Centrelink support
- Help applying for loans for essentials like household items, technology, car repairs, medical and education costs
- Guidance and support tailored to your situation and financial goals
- Access to No Interest Loans (NILs) for essential items and needs with no interest, no fees and no hidden charges
No Interest Loans (NILs) provide people on low incomes with access to safe, affordable credit for essential goods and services with no interest, fees or charges.
The No Interest Loans (NILs) program by Good Shepherd Australia New Zealand helps individuals and families cover essential expenses—like appliances, car repairs, education or medical costs—by offering loans that are repaid over time with no added costs. Payments are made directly to suppliers, ensuring funds are used for necessary items while supporting financial wellbeing and avoiding high-interest debt.
Services provided
- No interest loans up to $2,000 for essential goods and services (e.g. appliances, furniture, medical or education costs)
- Loans up to $3,000 for rental bonds or natural disaster recovery
- Loans paid directly to suppliers (no cash provided)
- Flexible, affordable repayment plans tailored to the borrower
- Access to loans for people on low incomes or with concession cards
- Support available through a network of community providers across Australia
StudyAssist provides HELP loans that let eligible students study now and repay their fees later through the tax system.
The Australian Government offers HELP loans to make higher education more affordable. Instead of paying upfront, the government covers your approved study costs and you repay the loan once your income reaches the required threshold.
Services Provided:
- HECS-HELP – Covers student contribution fees for Commonwealth supported places
- FEE-HELP – Assists with tuition fees for eligible full fee-paying courses
- SA-HELP – Covers student services and amenities fees
- OS-HELP – Supports study expenses for approved overseas study
- Information on eligibility, loan limits, and repayments
The Home Equity Access Scheme: Enhancing Your Retirement with a Voluntary Loan
The Home Equity Access Scheme provides older Australians with the opportunity to supplement their retirement income through a voluntary, non-taxable loan offered by the Australian Government. The scheme allows you to use the equity in your Australian property as collateral while continuing to live in your home.
You can find information about eligibility, loan estimates, and how the scheme works on the official website.
Services include:
- Enhancing retirement funds by accessing additional financial resoources
- Information available to make informed decisions about securing financial future
- Available to Australians of Age Pension age or older, including both pensioners and non‑pensioners who meet the eligibility criteria.
A help-line for consumers that provides advice on the following:
- Home building and or contents insurance
- Consumer credit insurance
- Life insurance
- Funeral insurance
- Pet insurance
- Income protection insurance
- Superannuation related insurance
- Travel insurance
- Motor vehicle insurance (other than CTP)
- Debts to insurance companies in relation to motor vehicle accidents
For further information call 1300 663 464 or visit the website
Current hours: Monday to Friday, 9.30am to 12.30pm.
A Financial Counsellor is a person who can assist you with a range of services relating to personal finances.
Financial Counselling is an opportunity to have a free and confidential chat with a qualified person about your finances.
Services Include:
- Financial rights and responsibilities
- Budgeting and money management
- Negotiating with creditors and others
- Debts and the debt recovery processes
- Hardship applications if your situation has changed
- Insolvency and bankruptcy options
Lutheran Care Financial Counselling services Northern Adelaide, the Adelaide Hills and the Barossa Valley & Light region.
Australia Post’s special circumstances mail redirection provides free mail forwarding for people affected by events like domestic violence, natural disasters, or managing a deceased estate.
This service from Australia Post allows eligible individuals experiencing difficult situations—such as family and domestic violence, natural disasters, or the death of a loved one—to have their mail redirected at no cost. It helps ensure important letters and parcels are safely received during periods of disruption or transition.
Services provided:
- Free mail redirection for eligible special circumstances
- Forwarding of letters and parcels to a new address
- Support for people impacted by domestic violence, disasters, or deceased estates
- Application and identity verification process
- In-person assistance at Post Offices if required
There are many different phone providers and mobile plans on offer, and choosing the right one that suits your needs can be difficult.
The ACCC website provides information on how to understand different plans, and things to consider when you are shopping for mobile phones and services. The website also provides information about consumer rights and guarantees, and how to make a complaint if you have a problem with your mobile phone service.
Visit the website, or contact ACCC via the link below.