You can get free help and advice on a range of energy topics by contacting the Government of South Australia's Energy Advisory Service. The service can help you to save energy at home, find out about renewable energy, or if you are having trouble paying your energy bills, can give you advice about services that could help you.
You can contact the service by phone, email or visit the offices to speak to a staff member in person. Level 4 ANZ Building, 11 Waymouth Street Adelaide 5000.
Assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. This concession covers both electricity and gas payments (including LPG bottled gas) for up to $226.67 per year and is in addition to the current energy concession.
SA Water Customer Assist Program
Talk to SA Water if you’re having difficulty paying your bill. They can help find you a suitable payment option and get you back on track.
SA Water understand that sometimes it’s difficult to meet financial obligations and household expenses. Through their Customer Assist Program they help residential customers better manage their bills. They will work with you to agree on a payment plan, so that overdue accounts and new bills are paid as early as possible.
For more information, or to join the Customer Assist Program, please call or email the team.
There are a number of ways you can pay your SA Water account. For more options on paying your account click on the weblink below. Centrepay is an option for people receiving Centrelink benefits.
If you are having difficulty paying your SA Water account, contact SA Water Customer Assist on 7424 1650.
South Australian residents on fixed or low incomes with an eligible Centrelink concession card may be eligible for government concession on their water and sewerage rates, whether renting or owning your home.
Concessions hotline may be contacted on 1800 307 758 or by clicking the link below.
If you have hearing or speech impairment, please use the text telephone service on TTY 8226 6789.
A website to help you to understand and compare your residential electricity and gas, usage and prices against similar households in your area. It also provides a wide range of useful information to learn about energy related topics such as energy efficiency, contracts, bills, your rights and obligations, and the energy market.
You can display comparative estimated costs from local providers by entering a small amount of information available from your most recent energy bill. You can then directly compare these offers with your current provider as per kilowatt hours or usage needs. There are a range of self guided explanations to help you understand the information displayed on your bill.
Many providers offer cost big reductions for paying on time. Comparing these prices and offers you may be able to switch or contact your provider to see if they will compete for your business.
Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER).
For more information, please visit the AER website.
This site also has information on :-
Understanding and comparing your electricity usage.
Understanding electricity contracts and tarriffs.
Energy efficency topics like saving energy around the home and understanding how home appliance energy ratings work.
Consumer rights and suppport.
Basic information on the market and how energy is supplied to customers in the different states and territories.
A home energy audit can help by highlighting the main energy users in your home and providing useful advice about how you can reduce that use. Find out about how to save on energy topics such as: Heating and cooling Lighting Water heating Other appliances and stand-by power Download a copy of the home energy audit from the linked website and get on the way to saving energy in your home.
The Home Energy Toolkit contains items and information to help you find out what is using energy in your home and how you can start saving. The toolkit can be borrowed free of charge from all metropolitan public libraries and most regional public libraries in South Australia. The toolkit contains: An appliance meter, Infrared thermometer, spirit thermometer, compass, stop watch and a guide to assist you using the each of the devices and understanding the information you discover and the changes you can make to save money.
Energy Providers offer instalment plans and they are usually available to all customers.
Often called Bill Smoothing, it is an arrangement where you pay smaller amounts more frequently in order to avoid 'bill shock'.
Under this arrangement, your provider will average your consumption over a period of time and divide it into equal instalments. It is important to note they are not subsidised plans offering cheaper energy, they just help you to manage your budget and avoid the stress of having to cover large bills that come less frequently.
To find out more, contact your energy provider and ask to speak to someone in their Hardship Team.