The Suicide Call Back Service offers a range of crisis support services to individuals in need:
- Telephone Counselling: Confidential counselling sessions with qualified mental health professionals, providing immediate support and intervention during times of crisis.
- Online Chat Support: Real-time chat support for individuals who prefer to communicate digitally, offering a safe and anonymous space to express their concerns and receive assistance.
- Video Call Counselling: Secure video call sessions with counsellors for a more personalized and interactive support experience, especially beneficial for individuals in remote areas or those unable to access in-person services.
- Crisis Intervention: Immediate assistance and safety planning for individuals at risk of suicide, including strategies for managing crises and accessing emergency services.
- Referral Services: Assistance with connecting individuals to additional mental health services, community resources, and ongoing support networks for continued care and follow-up.
Accessibility and Confidentiality
The Suicide Call Back Service prioritizes accessibility and confidentiality:
- 24/7 Availability: Support services accessible anytime, anywhere, providing immediate assistance during crises.
- Anonymous Support: Confidential counselling and chat services, ensuring privacy and anonymity for individuals seeking help.
- Multimodal Communication: Options for telephone, online chat, and video call support, accommodating individual preferences and needs.
Key Features and Benefits
- Immediate Crisis Support: Rapid response and intervention for individuals in distress or at risk of suicide.
- Confidential Counselling: Safe and supportive environment for discussing sensitive issues and receiving professional guidance.
- Access to Additional Resources: Referral services for accessing ongoing mental health care and community support networks.
- Flexible Communication Options: Multiple contact methods for seeking help, ensuring accessibility and convenience for all individuals.
Available 24/7, Australia-wide via telephone, web chat, video and online counselling for people affected by suicide.
The Urgent Mental Health Care Centre (UMHCC) provides high-engagement support in a calm, “lounge room-like” space to help with your urgent mental health needs.
The UMHCC offers an alternative to presenting at hospital Emergency Departments for a mental health crisis.
A welcoming place for people experiencing a mental health crisis
They work with you to understand what will help right now, and then if needed, connect you with the right support for later.
Using a combination of peer-led recovery and clinical support, they provide evidence-based, caring, safe and inclusive urgent mental health support.
Who is this for?
- aged over 16
- live in Adelaide
- experiencing a mental health crisis
- willing to attend the UMHCC
Exclusion Criteria
- People under an Involuntary Treatment Order
- People administered intramuscular medication in the management of acute symptoms prior to arrival at the UMHCC
- People aged 16–17 years under a section 56/57
Wellness Connect offers support for people experiencing mental health challenges.
They offer community-based, one-to-one coaching and groups that support recovery for people whose mental health experience impacts their day-to-day activities. Support is individual to the person and can focus on exploring strategies to support your daily living, looking after your health, connecting you to housing and employment supports, as well as improving your connections with family, friends and your local community.
You will learn strategies and develop skills that help you to:
- Identify your strengths
- Build healthy coping skills
- Achieve your goals
- Find people to help you improve your health and wellbeing
- Strengthen your support networks
- Stay safe
Support offered:
- Up to 12 sessions of one-on-one support to identify goals, link into local services and supports, and build confidence and networks
- You can also attend a group-based program for up to 12 months. Groups cover three broad categories: social and recreational skills, practical skills and emotional wellbeing
- Support to test eligibility for the National Disability Insurance Scheme (NDIS), including assistance to gather evidence and complete an application.
Each week they run a diverse range of groups with the aim to increase confidence in social connection, build on life skills and support overall wellbeing. Groups on offer change every three months.
Wellness Connect is for people:
- Who are aged 18 – 66 years old
- Who live in the Adelaide metropolitan area
- Whose mental health experience impacts their day-to-day activities
- Who are not NDIS participants.
Anyone can make a referral to Wellness Connect including:
- You
- A family member or friend
- Your GP
- Any other organisation.